ITSM Suite
Novel’s MIRAT ITSM suite is highly aligned with ITIL. It is a package of
Incident Management
Problem Management
Change Management
Incident Management :
Incident management can generate tickets to alert you to resolve the problem from time to time. The objective of the Incident Management is to restore the services as rapidly as possible to meet Service Level Agreements (SLAs)
Problem Management :
The problem management deals with solving the underlying cause of one or more incidents.
Change Management :
Change management is useful make a change in systematic approach.
Spectacular Features:
Repetitive Offender Notification
History of Incident
Integration with Live Discovery,
Triage Edge, Insights
Real time diagnostic
Major Incident
Predictive Analytics
Live Object Discovery Mapping
Un-Authorized Change notification
Auto link to problem management
Potential SLA miss notification
